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How We Run Our Platform for Bangladesh

We operate betmet for Bangladesh visitors who access the lobby from eligible regions. Your use of our casino, sportsbook and payment services depends on local law where you live.

Account access by regionbKash, Nagad, Rocket clearingBangladesh support channelsData handling policyContact paths for queries
betmet How We Run Our Platform for Bangladesh
LEGAL QUERIES

How to Reach Us About Terms or Access

Questions about these terms, account eligibility or payment disputes go through our Bangladesh support channels. We read every message and aim to reply within one business day. For urgent account issues reach the live-chat team; for document requests or withdrawal questions use email so we can review attachments.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and select Legal or Account Access from the topic list. Our team sees your message immediately and can pull up your account history while you wait.

Email Support

Send your question to our Bangladesh support address with your account username and a short description. Attach screenshots or documents if you need us to review payment proof or identity verification.

Help Center

Browse our FAQ library for quick answers about eligible regions, payment clearing, withdrawal limits and document requirements. Each article includes step-by-step screenshots and links to the relevant account page.

DATA & SECURITY

How We Handle Your Information

We collect your username, email, phone number and payment details when you open an account so we can verify withdrawals and send account alerts. Your data sits on secure servers; we encrypt payment transactions with SSL and never share your information with third parties except our payment processors. You can request a copy of the data we hold or ask us to delete your account by contacting support.

Account Data

We store your username, email, phone and transaction history for as long as your account stays open. Once you close the account we keep records for six months to resolve any pending disputes, then delete them.

Payment Security

Deposits and withdrawals through bKash, Nagad, Rocket and bank transfer use encrypted connections. We do not see your wallet PIN or full bank details; payment providers handle authentication on their own secure pages.

Cookie Use

Our site uses cookies to keep you logged in and remember language and currency preferences. You can block cookies in your browser settings, but some account features may not work without them.

Data Requests

Email support with your username to request a copy of your account data or to delete your profile. We process data requests within five business days and send a confirmation once complete.

Legal and Access FAQ

You can open an account if online gaming is legal in your region and you meet the local minimum age. We do not verify eligibility; you confirm this when you register.

Accounts opened with incorrect details or from restricted regions will be suspended. Any balance may be forfeited and you will need to contact support to resolve the issue with valid documents.

We may ask for a screenshot of your bKash, Nagad or Rocket account page showing your name and phone number. Send it through email support and we will approve the withdrawal once verified.

We share transaction details with our payment processors so they can clear deposits and withdrawals. We do not sell your information or pass it to advertisers or unrelated third parties.

We hold your transaction history and contact details for six months after account closure to resolve any disputes or payment issues. After that period we delete the records from our system.

Contact support first with your username and a description of the issue. If we cannot resolve it internally, we can refer the matter to an independent mediator agreed by both sides.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.